FAQ

 

How do I purchase products online?

For an optimal shopping experience, we recommend that you use one of the following browsers: Microsoft Internet Explorer 8.0 or above, Firefox, Safari, or Google Chrome.

  1. On our Shop tab, you will find a list of product categories, such as Roll Wraps or Ribbons & Bows. Click on the image to narrow down your search. Once you arrive on the product listings, you can view the product details by selecting the product.
  2. When you find an item/s you would like to purchase, enter the quantity and "Add to cart". At any time, you can view your shopping cart or checkout your items by clicking on the "Shopping cart" link at the top.
  3. Follow the instructions to complete your order. Once your order is processed, you will receive a confirmation email with your order number. Please retain this for your records.

Do you provide volume discounts?

Yes, we do. Please contact our sales team email at  or by phone at +61 3 9541 0500.

Are product photos accurate?

We strive to provide accurate photos of our products. Slight colour variations may occur due to limitations of digital image quality and screen settings.

How long does it take for my shipment to arrive?

Orders are normally processed and shipped the next business day. Below is a general guideline for delivery times:

Domestic Shipments

Victoria 3 business days
Queensland
South Australia
New South Wales
Tasmania
4 business days
Northern Territories
Western Australia
7 business days

International shipments

Standard 14 business days

How do you calculate shipping?

Shipping is calculated based on the weight of your order. Once you add products to your cart, on the Shopping Cart page, you may use the "Estimate Shipping & Taxes" option to determine the approximate cost.

We provide free shipping:

  • within Australia on orders valued at $150 AUD and over; and
  • for international addresses on orders valued at $300 AUD and over

See Postage & Payments for details.

How do I apply Free Shipping to my order?

The free shipping option will appear once your cart meets the free shipping minimum order. Select Free Shipping at Checkout.

Checkout page showing the Free Shipping radio button.

 

Do you accept international orders?

Yes, we ship to almost anywhere in the world. For more information about shipping costs and delivery times, see Postage & Payments.

Is it safe to use my credit card online?

Yes. Our website is secured with SSL encryption to prevent unauthorised access to your confidential information. If you have questions or concerns, don't hesitate to contact us. See our Privacy Disclaimer for more information. You may also complete your order using other methods.

What payment methods may I use?

We accept VISA, MasterCard, American Express, and Diners Club, and debit cards with the VISA or MasterCard logos on them.

Can I order using other methods?

Yes, ordering online is the quickest and easiest but you may also order using the following methods:

Phone: +61 3 9541 0500
Monday to Friday from 9:00 am to 5:00 pm

When ordering by phone, please have ready your credit card information and stock numbers for the items you wish to order.
Fax: +61 3 9541 0599

For fax orders, please download and complete the order form, and fax it to the number provided above.

Download the Order Form

What is your exchange and returns policy?

If you are not fully satisfied with your purchase, you may return it to us in new condition and in its original packaging within 14 days for a product exchange or credit note of the purchase price. For detailed instructions, please refer to Exchange & Returns.

What is your privacy policy?

We are dedicated to protect your privacy. We may collect data about our customers online to better improve the online experience. We do not sell or trade your personal information. For more details, please refer to our Privacy Disclaimer.

How can I contact you?

Questions and suggestions are welcomed. Please see below for ways to contact us. Note that we are unable to respond to media inquiries or soliciting.

Online: Use the contact form
By phone:  +61 3 9541 0500
By mail: Giftwrappingpaper.com.au
121 Rayhur Street
Clayton South, Victoria
Australia 3169